Shipping policy

Shipping Policy

Order processing

Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays). You'll receive a confirmation email when your order is placed and another with tracking information once it ships.

Delivery times

Most orders within the United States arrive within 7–14 business days after they ship. Some items ship from different fulfillment centers, so if you order multiple items they may arrive in separate packages at no extra cost to you.

Delivery times are estimates and can be affected by carrier delays, weather, holidays and high-volume periods.

Shipping rates

Shipping rates and any available promotions are calculated and shown at checkout before you pay.

Tracking your order

Once your order ships, you'll receive a tracking number by email. Please allow 24–48 hours for tracking to update.

Address accuracy

Please double-check your shipping address at checkout. We aren't responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us right away and we'll do our best to update it before your order ships.

Lost or delayed packages

If your tracking shows no movement for 7 or more days, or your order shows as delivered but you can't find it, please contact us at kyngis1@gmail.com. We'll work with the carrier and make sure you're taken care of.

Damaged items

If your order arrives damaged, please email us within 14 days of delivery with your order number and a photo, and we'll send a replacement or issue a refund. See our Refund Policy for details.