Refund policy

Our 30-Day Happiness Promise

At SereneNest, your satisfaction means everything to us. If you're not completely happy with your purchase, you can request a return within 30 days of receiving your order.

Eligibility

  • Items must be unused, unworn, unwashed and in their original condition and packaging, with all tags attached.
  • Proof of purchase (your order number) is required.

Items we can't accept for return

For hygiene and safety reasons, the following are final sale unless they arrive damaged or defective:

  • Opened beauty, skincare, lip, hair-care and personal-care products
  • Earrings and other pierced jewelry
  • Shapewear, intimates and swimwear with the hygiene liner removed
  • Gift cards and items marked final sale

How to start a return

Email us at kyngis1@gmail.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first, as unauthorized returns can't be accepted.

Return shipping costs are the customer's responsibility unless the item arrived damaged, defective or incorrect.

Damaged, defective or wrong items

If something arrives damaged, defective or isn't what you ordered, please email us within 14 days of delivery with your order number and a photo of the issue. We'll make it right with a free replacement or a full refund, and in most cases you won't need to send the item back.

Exchanges

The fastest way to get a different size or color is to return the item you have and place a new order for the one you'd like.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund. Original shipping charges are non-refundable unless the return is due to our error.

Cancellations

Need to cancel? Contact us within 12 hours of placing your order. Once an order has been processed or shipped, it can't be cancelled, but you may return it under this policy.

Questions? We're always happy to help at kyngis1@gmail.com.